Terms & Conditions · Blueness by Oceania

These Terms & Conditions apply to all consultations, treatments and bookings made with Blueness by Oceania at our Swiss Cottage and King's Cross clinics. By booking an appointment, attending a consultation, or purchasing products or vouchers with us, you confirm that you have read, understood and agree to be bound by these terms.

1. Reservations

Advance booking is strongly recommended to secure your preferred date, time and therapist.
All appointments, for new and returning guests, must be booked online or in person at reception. We do not take bookings by telephone.
A confirmation will be sent once your booking is secured.

2. Consultations

All laser and advanced skin treatments require a face-to-face consultation and, where relevant, a patch test at least 24 hours before your first treatment. Consultations are chargeable and non-refundable. Consultation fees are not deducted from treatment costs unless stated at the time of booking.

3. Arrival

Please arrive on time for your scheduled appointment.
Late arrivals of more than 15 minutes may need to be rebooked and will be treated as a late cancellation (see Section 5).
Where a shorter delay means the treatment can still go ahead, your treatment time may be shortened to keep to schedule; full payment will still be required.

4. Deposits & Payment

A non-refundable deposit of 20% of the treatment price is required to secure every appointment.
The remaining balance is due on the day of treatment.
We accept card, cash and bank transfer. We do not hold card details on file.
Course and package prices are payable in full before the first session and are non-refundable once treatment has commenced (see Section 12).
A course of 3 treatments expires 12 months from the date of purchase. A course of 5 treatments expires 18 months from the date of purchase.
Guests who cancel with less than 24 hours' notice, arrive late (treated as a late cancellation), or fail to attend (no-show) will be required to pay a 50% deposit to secure any future appointment.
All prices are subject to change without prior notice.

5. Cancellations & Rescheduling

Please give at least 24 hours' notice to cancel or reschedule an appointment. Appointments cannot be rescheduled with less than 24 hours' notice.
Cancellations or reschedule requests made with less than 24 hours' notice will forfeit the deposit and may be charged 100% of the treatment price.
No-shows are charged the full treatment price.
See Section 4 for the mandatory increased deposit that applies following a late cancellation, late arrival, or no-show.

6. Health & Medical Disclosure

You are responsible for disclosing all relevant medical history, medications, allergies, injuries, recent sun exposure, pregnancy or breastfeeding, and any skincare actives used in the previous 4 weeks. Some treatments may not be suitable, or may require adjustment, based on the information you provide. We reserve the right to refuse, pause or modify treatment where it is not clinically safe to proceed. Deposits are non-refundable where treatment cannot proceed due to undisclosed contraindications.

7. Age Requirements

Laser and injectable treatments are not performed on anyone under 18.
Facials and select skin treatments may be offered to 16–17 year olds with signed parental consent and in the presence of a guardian at consultation.
Clients under 16 must be accompanied by a parent or guardian at all times on the premises.

8. Results

All treatments are performed to a high clinical standard, but individual results vary and no specific outcome can be guaranteed. Recommended session numbers and aftercare are given as clinical guidance based on your individual assessment.

9. Aftercare

Following aftercare instructions is essential for safe results, particularly avoiding sun exposure and using SPF 50 daily throughout any laser course. Failure to follow aftercare may affect results and is not the responsibility of the clinic.

10. Photography & Consent

We may take clinical before-and-after photographs as part of your treatment record. These are kept confidentially as part of your file and are not used for any other purpose without your separate, explicit written consent.

Where you agree to your images being used for marketing or social media, you may withdraw that consent at any time by emailing info@blueness.co.uk. On receipt of a withdrawal request, we will remove the image(s) from our own website and social media channels within 14 days. Please note we cannot guarantee removal of content already shared, reposted or saved by third parties outside our direct control, and printed materials already in circulation before your request will not be recalled. Consent withdrawal does not affect the lawfulness of any use that took place before the request was made.

10.1 Model & Collaboration Bookings

This clause applies only where a treatment is booked specifically and in advance as a marketing, content, or model collaboration — for example, where you have come in as a model, influencer, or content creator, and the treatment is provided free of charge or at a reduced rate on that basis. It does not apply to standard clients who may separately receive a discount, complimentary treatment, or goodwill gesture for unrelated reasons.

For model and collaboration bookings, this is a separate commercial arrangement from your right to withdraw marketing consent. You may still withdraw consent for use of your images or footage at any time, and we will comply with that request in line with the section above. However, withdrawing consent in these circumstances ends the agreed exchange, and you agree to pay the full standard price of any treatment(s) already received on this basis, payable within 14 days of your withdrawal request.

11. Clinic-Initiated Cancellations

On rare occasions we may need to cancel or reschedule your appointment (for example due to staff illness, equipment failure, or circumstances beyond our control). Where this happens, we will offer you the next available appointment or an alternative therapist at no additional charge, and no cancellation fee will apply to you in these circumstances.

12. Refunds, Exchanges & Transfers

Deposits, consultation fees and patch tests are non-refundable under any circumstances.
Once a treatment or course has commenced, it is non-refundable, non-exchangeable and non-transferrable, including any part-used or remaining sessions.
This applies regardless of the reason treatment is discontinued, including on medical grounds.

13. Personal Belongings

Blueness by Oceania does not provide locker facilities. Clients are responsible for safeguarding their own personal belongings. The clinic does not accept responsibility for any items lost, stolen or damaged on the premises.

14. Product Purchases

All skincare and other products purchased at Blueness by Oceania are non-refundable and cannot be exchanged under any circumstances.

15. Clinic Etiquette & Right to Refuse Service

We ask all guests to respect the clinical environment and behave appropriately at all times.
Blueness by Oceania reserves the right to refuse service to anyone who displays inappropriate behaviour, is under the influence of alcohol or drugs, or poses a health or safety risk to themselves, staff, or other clients.
Where service is refused under this section, any deposit, consultation fee or treatment cost paid is non-refundable.

16. Abuse and Violent Behaviour

We are committed to providing a safe environment for our staff and clients and operate a zero-tolerance policy towards abusive, threatening, aggressive or violent behaviour of any kind — whether verbal, physical, written, or communicated online (including by phone, email, social media, or in person).

Any client who behaves in an abusive, threatening or violent manner towards a member of staff, another client, or on our premises may:

have their appointment terminated immediately, with no refund of any deposit, fee or treatment cost paid;
be refused any future bookings at either clinic;
be reported to the police where the behaviour constitutes a criminal offence.

This policy applies regardless of the circumstances or any dissatisfaction with treatment, service or results. We ask that any complaints or concerns be raised calmly and directly through the process set out in Section 18.

17. Data Protection

Any personal and medical information you provide is held securely and used only for the purposes of your care, consultation and treatment, in line with our Privacy Policy and applicable UK data protection law. We will not share your information with third parties except where required to deliver your treatment safely or where we are legally obliged to do so.

18. Complaints

We take feedback seriously. Please contact us directly at info@blueness.co.uk or +44 7897 747777 and we will respond within 5 working days.

19. Limitation of Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud. Subject to that, our total liability to you in connection with any treatment or product is limited to the amount you paid for that treatment or product, and we are not liable for any indirect or consequential loss.

20. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, policies or the law. The version in effect at the time of your booking will apply to that booking. The current version is always available on our website or on request.

21. General

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect. These terms, together with any signed consent forms, represent the entire agreement between you and Blueness by Oceania in respect of your treatment. No third party has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

22. Governing Law

These terms are governed by the laws of England & Wales and are subject to the exclusive jurisdiction of the English courts.

Thank you for choosing Blueness by Oceania. By confirming your booking or purchasing our products, you agree to these Terms & Conditions.

Blueness by Oceania – Terms & Conditions