Customer support
Privacy Policy
Blueness – Advanced Aesthetic & Wellness Spa
At Blueness, we are committed to safeguarding the privacy and personal information of our clients under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following personal data:- Full name, date of birth, and contact details (email, phone number, address)
- Medical history relevant to treatment and skincare
- Treatment and appointment history
- Payment and billing information (if applicable)
- Marketing preferences and communication consents
2. How We Use Your Information
Your personal data is used for the following purposes:- To manage and schedule appointments
- To ensure safe, personalised, and effective treatments
- For internal records and client care
- To process transactions and issue receipts
- To send promotional materials or updates (only with your consent)
3. Data Sharing
Your information will not be sold or disclosed without consent, except in the following cases:- When necessary for your health and safety (e.g. sharing relevant data with medical professionals)
- With service providers such as secure payment processors
- When legally required by regulatory authorities
4. Data Retention
We retain your information only as long as necessary to comply with legal, insurance, and treatment requirements—typically up to 7 years from your last appointment.5. Your Rights
As a data subject, you have the right to:- Request access to the personal data we hold about you
- Request corrections or deletion of your data
- Withdraw consent for marketing or data processing at any time
- File a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled