Yes. A deposit is required to confirm your booking. This ensures your slot is reserved and is deducted from the final treatment price.

Absolutely! You can reschedule your appointment with at least 24 hours’ notice to avoid losing your deposit.

You can manage your booking easily through our booking app or by contacting us via phone or message.

Yes. We accept cancellations up to 24 hours before your appointment. Late cancellations or no-shows may result in a loss of deposit or session credit if you’re on a course.

We offer a 10-minute grace period. If you’re later than that, your session may be shortened or rescheduled depending on availability.

Yes. If you’re unsure or change your mind, we can adjust your treatment on the day after consultation with our therapist.

We do not offer refunds on purchased treatment packages. However, if you are unable to continue due to valid reasons (such as medical issues or relocation), you may submit supporting documents. We will carefully review each case and consider a partial refund or other suitable solutions.

Note: You may also transfer unused sessions to a family member or friend upon request.

Yes, you can request an extension for medical reasons or travel. Let us know in advance. Extensions are subject to management approval.

If you miss a session without notifying us, that session may be considered used. We always encourage clients to inform us as early as possible.

Yes! We send confirmation and reminder emails 24 hours before your appointment to help you stay on track.