Customer support

Blueness by Oceania – Terms and Conditions

1. Reservations

  • Advance booking is strongly recommended to secure your preferred date, time, and therapist.
  • First-time guests must book appointments online or in person at our reception.
  • Telephone bookings are only available to returning guests or those who have purchased a package.
  • A confirmation will be sent once your booking is secured.

2. Arrival

  • Please arrive on time for your scheduled appointment.
  • Late arrivals may result in a shortened treatment time; full payment will still be required.

3. Deposits

  • A deposit of 20% of the treatment price is required at the time of booking for all appointments.
  • Guests who cancel with less than 24 hours’ notice or fail to attend will be required to pay a 50% deposit for all future bookings.

4. Cancellation and Refund Policy

  • Cancellations or changes to appointments must be made at least 24 hours in advance.
  • Late cancellations or non-attendance will be charged at 100% of the treatment cost.
  • All purchased packages are non-refundable unless the client provides reasonable evidence of circumstances that prevent them from continuing with their treatments.
  • Clients with an existing package may transfer the remaining value to another treatment of the same price or pay the difference for a more expensive treatment.
  • If the replacement treatment is of lower value, the original package price will still apply; no refund or credit will be issued for the price difference.

5. Health Conditions

  • Clients must disclose any medical conditions, allergies, injuries, or pregnancy prior to their appointment.
  • Some treatments may not be suitable or may require adjustments based on your health information.

6. Age Requirements

  • Clients under the age of 16 must be accompanied by a parent or guardian.
  • Parental consent is required for any treatments provided to minors.

7. Payments

  • Blueness by Oceania accepts cash and all major credit and debit cards.
  • Gift vouchers must be presented upon arrival and are non-refundable.
  • All prices are subject to change without prior notice.

8. Personal Belongings

  • Blueness by Oceania does not provide locker facilities.
  • Clients are responsible for safeguarding their own personal belongings.
  • The spa does not accept responsibility for any lost, stolen, or damaged items.

9. Product Purchases

  • All products purchased at Blueness by Oceania are non-refundable and cannot be exchanged under any circumstances.

10. Spa Etiquette

  • We kindly ask all guests to respect the peaceful environment and behave appropriately at all times.

11. Right to Refuse Service

  • Blueness by Oceania reserves the right to refuse service to any individual who displays inappropriate behaviour, is under the influence of alcohol or drugs, or poses a health risk to themselves or others.
  • Any form of abuse, disrespect, or inappropriate behaviour towards our therapists will result in immediate refusal of service. We will not serve clients who mistreat our staff.
Thank you for choosing Blueness by Oceania. By confirming your booking or purchasing our products, you agree to our Terms and Conditions. We are honoured to be part of your journey towards relaxation, beauty, and well-being.